All MDaemon Technologies products come with free email support and a 3-5 business day response time.
Support Agreements are available with one-day priority support for MDaemon (MDaemon Connector for Outlook, MDaemon AntiVirus, and ActiveSync are covered with a MDaemon Support Agreement).
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Beginning with SecurityGateway 3.0, the software uses an annual subscription model that includes Upgrade Protection, priority telephone and/or one-day email support. If your license key expires, email will continue to flow but the security features (Antivirus and Outbreak Protection) will not be updated. Priority telephone support is available during normal support hours.
To submit an email support request, please enter the registration key for the product you need assistance with below.
Follow these instructions to locate your product registration key. If you do not have a valid key please call.
End Of Life Support Notice
- Effective July 30, 2019, the following product versions will not be supported:
- MDaemon - Versions 14.5.x and below
- SecurityGateway - Versions 4.5.x and below
- Outlook Connector - Versions 4.5.x and below
- SecurityPlus - Versions 5.0.x and below
Get the full list of supported versions here