Request Support

All MDaemon Technologies products come with free email support and a 3-5 business day response time.

Support Agreements are available with one-day priority support for MDaemon (MDaemon Connector for Outlook, MDaemon AntiVirus, and ActiveSync are covered with a MDaemon Support Agreement).

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Beginning with SecurityGateway 3.0, the software uses an annual subscription model that includes Upgrade Protection, priority telephone and/or one-day email support. If your license key expires, email will continue to flow but the security features (Antivirus and Outbreak Protection) will not be updated. Priority telephone support is available during normal support hours.

To submit an email support request, please enter the registration key for the product you need assistance with below.

Follow these instructions to locate your product registration key. If you do not have a valid key please call.

For more technical support options view the Support Overview

End Of Life Support Notice

Effective December 31, 2021 - MDaemon Technologies will no longer support MDaemon Email Server version 16.5 and below.

Effective September 16, 2021 - MDaemon Connector for Outlook (formerly Outlook Connector for MDaemon) will no longer be supported on Outlook 2010.

RelayFax End-of-Life - As part of a product's natural lifecycle, MDaemon Technologies has ended the development, sales, and support (free or paid) of its RelayFax software effective June 30, 2022. Customers can continue to use the software under their perpetual license. They can access user-driven support from the User-to-User discussion groups on our website at https://lists.altn.com/WebX/RelayFax%20Discussion%20Groups/ or on other independent software forums.

As of November 1, 2020, the following product versions are no longer supported:
  • MDaemon - Versions 15.5.x and below
  • SecurityGateway - Versions 5.5.x and below
  • MDaemon Connector for Outlook - Versions 5.0.x and below
  • MDaemon AntiVirus (SecurityPlus) - Versions 5.1.0 and below

Get the full list of supported versions here