KBA-01612

How to setup the MDaemon Connector client plug-in

When the ability to connect to MDaemon using the MDaemon Connector has been granted to the account, login to Webmail, select options, and click MDaemon Connector.  The option to download the 32-bit installer or the 64-bit installer that corresponds with your version of Microsoft Office will be available. 

Verify that Outlook is not running and run the installer to finish the plug-in installation.

Depending on the version of Outlook, follow the steps below to configure the MDaemon Connector account. 

For Outlook 2019/2016/2013 

  1. Open the Control Panel in Windows.
  2. Double click Mail
  3. Click on Show Profiles...
  4. Click the Add... button
  5. Type in the desired profile name (Ex: MDaemon Connector).
  6. Click OK
  7. Select the option for Manual setup or additional server types...  
  8. Click Next
  9. Select the option for Other. 
  10. Select MDaemon Connector x.x
  11. Click Next
  12. Enter the User Name and Password for the account.
  13. Click Test & Get Account Settings
    • If the plug-in is unable to automatically connect to MDaemon, enter the server host-name or IP in the Server Information section.
  14. Once connected, the plug-in will auto-fill profile data that can be configured in the Setup / MDaemon Connector / MC Client Settings menus.
    • The above menu will allow the MDaemon admin to configure client settings to push out to client when they connect.
  15. Click OK to complete the account creation process.

For Outlook 2010

  1. Click on Start
  2. Click Settings
  3. Click Control Panel
  4. Double click Mail
  5. Click on Show Profiles...
  6. Click the Add... button
  7. Type in the desired profile name (Ex: MDaemon Connector).
  8. Click OK
  9. Select the box for Manually configure server settings... 
  10. Click Next.
  11. Select the button for Other and then select Outlook Connector.
  12. Click Next.
  13. In the User Information section
    1. Enter your name in the Your Name: field.
    2. Enter your organization or company name in the Organization: field.
    3. Enter your e-mail Address in the E-mail Address: field.
  14. In the Account Settings section
    1. In the Incoming Mail (IMAP): field, enter the IP address or host name of your MDaemon server.
    2. In the Outgoing Mail (SMTP): field, enter the IP address or host name of your MDaemon server.
    3. Enter your user name (email address) in the User Name: field.
    4. Enter your password in the Password field.
    5. Click Test Account Settings
  15. If the response from the test is successful, Click OK.
    1. If the test fails and you receive the error Unable to connect to server, verify the IP address or host name of your MDaemon server.
    2. If the test fails and you receive the error Authentication Failed, verify the User name and password are entered correctly.
  16. Click OK
  17. Back on the Mail Profile Manager screen, make sure that your new account is selected for Always use this profile.
  18. Click OK

For Outlook 2007

  1. Click on Start.
  2. Click Settings
  3. Click Control Panel
  4. Double click Mail
  5. Click on Show Profiles...
  6. Click the Add... button
  7. Type in a profile name (Ex: Outlook Connector) and click OK.
  8. Select the box for Manually configure server settings... and click Next.
  9. Select the button for Other and then select Outlook Connector. Click Next.
  10. In the User Informationsection
    1. Enter your name in the 'Your Name:' field.
    2. Enter your organization or company name in the 'Organization:' field.
    3. Enter your e-mail Address in the 'E-mail Address:' field.
  11. In the Account Settingssection
    1. In the Incoming Mail (IMAP): field, enter the IP address or host name of your MDaemon server.
    2. In the Outgoing Mail (SMTP): field, enter the IP address or host name of your MDaemon server.
    3. Enter your user name (email address) in the 'User Name:' field.
    4. Enter your password in the 'Password' field.
    5. Click 'Test Account Settings'.
  12. If the response from the test is successful, Click OK.
    1. If the test fails and you receive the error 'Unable to connect to server', verify the IP address or host name of your MDaemon server.
    2. If the test fails and you receive the error 'Authentication Failed', verify the User name and password are entered correctly.
  13. Click OK
  14. Back on the Mail Profile Manager screen, make sure that your new account is selected for Always use this profile.
  15. Click OK

Additional Comments:

If you are planning to import data from a PST file, make sure to run scanpst.exe on the file first and compact the folders to help prevent corrupted messages from being imported into the OC profile.  Scanpst is located under C:\Program Files\Common Files\System\MSMAPI\1033 and comes with Outlook.  Note that multiple passes with scanpst may be needed.

The incoming and outgoing server can or may be the same information you use to connect to Webmail.