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How to configure Simple Message Ticketing System in MDaemon

This system allows a public folder to be configured as a message ticketing public folder.  If this is enabled for a public folder, a submission address would be created for the public folder.  MDaemon will add the submission address name and a unique identifier to the subject of messages sent to the submission address of the public folder.  Any outbound messages having this specially formatted subject will have the From address changed to the submission address of the public folder and a copy of the outbound message will be placed into a child public folder named 'Replied To'.  In addition, any inbound messages with this specially formatted subject will be automatically redirected to the public folder, regardless of the address the message was sent to.

The public folder type must be a mail folder and a submission address has to be selected in order for the option to be selected.

  1. Select Setup
  2. Select Public Folder Manager...
  3. Select the public mail folder or create a new one
  4. Enter the address in the Submission Address text box or click the User icon and select an account from the list.
    • The submission address must be a valid account.
  5. (Optional) Click Maintain separate message status flags
    • Each user with access to the public folder will have their own message flags.
  6. (Optional) Check Assign a unique ticket number (or tracking) number to messages
    • This option adds a unique identifier added to the subject line of submitted messages.
    • Any outbound messages having this specially formatted subject will have the From address changed to the submission address of the public folder and a copy of the outbound message will be placed into a child public folder named "Replied To".
    • Any inbound messages with this specially formatted subject will be automatically redirected to the public folder, regardless of the address the message was sent to.
  7. Select Apply
  8. Select OK

Additional Comments

In order for local accounts to submit messages to the ticketing address and have the message be routed to the public folder, the account must have Post permissions on the ticketing folder.