(FAQ) How to setup an ActiveSync account on an iOS device

This article explains how to synchronize a Apple iOS device with an MDaemon user's email, calendars, and contacts, without the need for third party software.

ActiveSync Implementation Requirement

 When you enable ActiveSync for MDaemon the first time:

  • We recommend a complete back up of your device is performed before synchronizing the first time in order to prevent any issues with lost information.  Consult your device’s manual for instructions on how to back up your device.
  • All first time syncs with ActiveSync will be a one way sync from the server to the device! After the initial syncronization, the sync will become two way.
  • ActiveSync is a web-service extension, and will not work if your web- server (such as WorldClient) is not running on port 80 (for http) and/or port 443 (for https). ActiveSync will not work on other ports.
  1. Touch Settings 
  2. Touch Mail, Contacts, Calendars 
  3. Touch Add Account 
  4. Touch Microsoft Exchange 
  5. Fill in the following fields in the Account Setup dialog:
    • Enter Email: Your full email address (example: user01@example.com)
    • Enter Domain: The 'domain' portion of your email address (example: example.com)
    • Enter Username: The 'user' portion of your email address (example: user01)
    • Enter Password: Your password
    • Enter Description: Change this if desired 
  6. Touch Next
  7. The Account Setup dialog will remain on the screen, but the Server field will now become active. Fill in your server name (example: mail.example.com)
  8. Touch Next 
  9. If you have an SSL Certificate:
    • Acknowledge any errors regarding your certificate if prompted and touch Continue 
  10. If you are not using SSL (disabling SSL will be required in a later step):
    • You will receive an error Unable to verify account information
    • Touch OK to remove the error message 
  11. Touch Save
  12. Touch Save to the error message (If you are not using SSL)
  13. Set the Mail, Contacts, Calendars, and Reminders (Tasks) sliders based on preference (enabling Reminders will prompt a message regarding what to do with existing Reminders)
  14. Touch Save 
  15. If you are not using SSL (this is enabled by default on most devices):
    • Touch Account 
    • Set the Use SSL slider to OFF
    • Touch Done 

Note: If you would not like the device to use Push, you can set the device to Poll the account instead:

  1. Touch Settings
  2. Touch Mail, Contacts, Calendars
  3. Touch Fetch New Data
  4. Touch Advanced
  5. Touch Example (Account name)
  6. Touch Fetch
  7. Go back to Fetch new Data and select a Fetch schedule

Additional Comments

ActiveSync for MDaemon will operate on a 60-day trial basis. To continue using this service, there is a one-time licensing fee. For more information, please visit our website, www.altn.com or your local distributor or reseller.

If you run ActiveSync under IIS, you MUST call our ActiveSync DLL when requested.

The device operating system (OS) and models may vary. If your device OS or model varies from this article, please contact your provider for further assistances.

You can bind WorldClient’s web server to these IP address(s)/ports by going to KBA-02289.

To purchase ActiveSync, please visit http://www.altn.com/Purchase/ActiveSync/