How to report a false positive and/or false negative message scanned by Cyren Antivirus
SecurityPlus v5.5.0 includes the Cyren Antivirus engine, replacing the Kaspersky engine included in prior versions.
In the event the Cyren antivirus scanner erroneously reports a valid message as a virus (false positive) or a message containing a virus delivered to a user (false negative), follow the link below to submit a report to Cyren.
Reporting AV Misclassifications
If the message is larger than 10mb in size, select the link below to submit the message via FTP.
Submitting large files via FTP