Support Overview

Customer Service

Support Hours

Priority support is available during normal business hours, Monday through Friday, 7:00 am - 5:30 pm U.S. Central Standard Time (excluding weekends and U.S. holidays)

If you have any questions on these support offerings or would like further details on MDaemon Technologies' support policies and procedures please contact us for more details.

Technical Support Options

MDaemon Technologies offers a variety of support options to get you up and running quickly when you have a technical issue.

Self-Support Resources

As part of our commitment to superior customer service, we provide web-based access to self-help facilities, including:

• Knowledge Base - List of commonly mentioned issues regarding MDaemon Technologies' products.
• Frequently Asked Questions (FAQs) - A mix of technical and process oriented commonly asked questions.
• Web Help - Help Files from our product manuals to give you another option to easily find help.
• Literature - Repository of technical documentation, guides, and more for MDaemon Technologies products.
• Community Forums - User forums that require registration for additional product support questions.
• Product Key Locator - Directions on how to locate your current product registration key.
• Product Support Request Form - Preferred method for submitting support cases because you can document your question in detail and have questions immediately directed to the most appropriate support professional.

Supported Products

Support for the following products can be obtained by using the Product Support Request Form:

• MDaemon - Versions 17 and higher
• MDaemon Connector for Outlook - Versions 5.5.0 and higher
• MDaemon AntiVirus - Versions 5.5 and higher
• SecurityGateway for Email Servers - Versions 6.0.0 and higher
• MailStore - Versions 9 and higher

Note: Support has been discontinued for MDaemon and SecurityGateway running on Windows 95, 98, ME, NT, 2000, XP, 2003, Vista, and Server 2008 (Server 2008 R2 is still supported).