Support Overview

Customer Service

Contact Customer Service

U.S. Toll Free: 866-601-2586
International: 817-601-3222
sales@help.mdaemon.com

Our Customer Service Can Help With:

  • Activation issues
  • Questions regarding your purchase
  • Questions regarding upgrades or renewals
  • General product questions

Support Hours

Priority support is available during normal business hours, Monday through Friday, 7:00 am - 5:30 pm U.S. Central Standard Time (excluding weekends and U.S. holidays)

If you have any questions on these support offerings or would like further details on MDaemon Technologies' support policies and procedures please contact us for more details.

Technical Support Options

MDaemon Technologies offers a variety of support options to get you up and running quickly when you have a technical issue.

Support Agreement

  • Available for MDaemon (MDaemon Connector for Outlook, MDaemon AntiVirus, and ActiveSync are covered with a MDaemon Support Agreement)
  • Offers unlimited product support
  • Offers priority product support during normal business hours
  • Available via telephone or email
  • Better manage IT operating expenses
  • Learn More

Free Email Support

  • Available via our Request Support page only
  • Ongoing support is only available via email during normal business hours
  • 3-5 business day response time
  • Offers unlimited product support
  • Available for any supported MDaemon Technologies' product

Per-Incident Telephone Support

  • Available at $90.00 (U.S.) per incident
  • Offers priority product support during normal business hours
  • Available for any supported MDaemon Technologies' product
  • Learn More

Online Self-Support

Self-Support Resources

As part of our commitment to superior customer service, we provide web-based access to self-help facilities, including:

  • Knowledge Base - List of commonly mentioned issues regarding MDaemon Technologies' products.
  • Frequently Asked Questions (FAQs) - A mix of technical and process oriented commonly asked questions.
  • Web Help - Help Files from our product manuals to give you another option to easily find help.
  • Literature - Repository of technical documentation, guides, and more for MDaemon Technologies products.
  • Community Forums - User forums that require registration for additional product support questions.
  • Product Key Locator - Directions on how to locate your current product registration key.
  • Product Support Request Form - Preferred method for submitting support cases because you can document your question in detail and have questions immediately directed to the most appropriate support professional.

Supported Products

Support for the following products can be obtained by using the Product Support Request Form:

Note: Support has been discontinued for MDaemon and SecurityGateway running on Windows 95, 98, ME, NT, 2000, XP, 2003, Vista, and Server 2008 (Server 2008 R2 is still supported).

End Of Life Support Notice

Effective December 31, 2021 - MDaemon Technologies will no longer support MDaemon Email Server version 16.5 and below.

Effective September 16, 2021 - MDaemon Connector for Outlook (formerly Outlook Connector for MDaemon) will no longer be supported on Outlook 2010.

RelayFax End-of-Life - Beginning June 30, 2021, RelayFax will no longer be offered for new sales, renewals, or upgrades. General support for RelayFax will continue to be available for 12 months (1 year) for all existing customers (current and expired licenses) and will end on June 30, 2022. Since the software license is perpetual, users may continue to use RelayFax after official support has ended.
As of November 1, 2020, the following product versions are no longer supported:
  • MDaemon - Versions 15.5.x and below
  • SecurityGateway - Versions 5.5.x and below
  • MDaemon Connector for Outlook - Versions 5.0.x and below
  • MDaemon AntiVirus (SecurityPlus) - Versions 5.1.0 and below

Note: MDaemon Technologies reserves the right to deny support for abuses to the system.

Note: For customers using older versions of the software, we support Alt-N Technologies' MDaemon Email Server, Outlook Connector, SecurityPlus, RelayFax, and SecurityGateway software noted in the “Supported Products” section above.

MDaemon Email Server Splashscreen MDaemon Private Cloud Splashscreen
MDaemon Connector for Outlook Splashscreen SecurityPlus Splashscreen
WorldClient Instant Messenger Splashscreen SecurityGateway Splashscreen
RelayFax Splashscreen