Request Support

All Alt-N Technologies products come with free email support and a 3~5 business day response time.

Support Agreements are available with one-day priority support for MDaemon (SecurityPlus is covered with a MDaemon Support Agreement), Outlook Connector, and RelayFax.

Learn More

Beginning with SecurityGateway 3.0, the software uses an annual subscription model that includes Upgrade Protection, priority telephone and/or one-day email support. If your license key expires, email will continue to flow but the security features (Antivirus and Outbreak Protection) will not be updated. Priority telephone support is available during normal support hours.

To submit an email support request, please enter the registration key for the product you need assistance with below.

Follow these instructions to locate your product registration key. If you do not have a valid key please call.

End Of Life Support Notice

  • Effective May 1, 2017, the following product versions will not be supported:
  • MDaemon - Versions 12.5.9 and below
  • SecurityGateway - Versions 2.1.2 and below
  • Outlook Connector - Versions 2.3.3 and below
  • SecurityPlus - Versions 4.1.5 and below
  • Relayfax - Versions 7.0.6 and below

Get the full list of supported versions here