Telephone Support
- Per-incident support available at $90.00 (U.S.) per incident*
- Offers Priority product support during normal business hours
- Available for all supported Alt-N Technologies' product
Support Hours:
Priority support is available during normal business hours, Monday through Friday, 8:30 am - 5:30 pm U.S. Central Standard Time (excluding weekends and U.S. holidays) by calling:
U.S. Toll Free: 866-601-ALTN (2586)
International: 817-601-3222
*price subject to change without notice.
Supported Products
Support for the following products can be obtained by using the Product Support Request Form:
- MDaemon Windows-based email server - Versions 6.0 and higher
- Outlook Connector - Versions 2.0 and higher
- SecurityPlus - Versions 3.0 and higher
- RelayFax - Versions 4.0 and higher
- SecurityGateway - All Versions
- GroupWare for MDaemon - Versions 1.0
- AntiVirus for MDaemon - Versions 2.0 and higher
- WebAdmin - Versions 2.0 and higher
Note:
- LDaemon support is only offered via our Community Forums.
- Effective July 1, 2006 technical support for MDaemon versions 4.x and 5.x was discontinued.
- Support has been discontinued for MDaemon email servers running on Windows 95, 98, ME or NT.
InterShield Appliance Support
U.S. Toll Free: 866-601-ALTN (2586)
International: 817-601-3222
sales@helpdesk.altn.com
If you have any questions on these support offerings or would like further details on Alt-N Technologies' support policies and procedures please contact us for more details.
Note: Alt-N Technologies reserves the right to deny support for abuses to the system.