(FAQ) How do I reset the Contacts and Calendar data on a BlackBerry smartphone with the data stored on the BlackBerry Enterprise Server (BES) enabled MDaemon account?

KBA-02326

Question


How do I reset the Contacts and Calendar data on a BlackBerry smartphone with the data stored on the BlackBerry Enterprise Server (BES) enabled MDaemon account?

Answer


Note: The following procedure will remove all existing Calendar and Contact data on the BlackBerry smartphone.  Once that data is removed from the device, it will then be resynchronized with the calendar and contact data found in the BES enabled MDaemon account to which it is associated.  For this reason, before beginning this procedure, the user should use BlackBerry Desktop Manager to back up any data that they do not wish to lose.

Calendar:

  1. Select the Calendar icon from the home screen, and then press the trackpad.
  2. Press the BlackBerry menu key, select Options, and then press the trackpad.
  3. Scroll to Desktop (Default name for a BES enabled MDaemon account), and then type 'RSET'
  4. Acknowledge the dialog, 'This will erase your Desktop calendar, and reload it from your server. Continue?', and then click Yes

Contacts:

  1. Select the Contacts icon from the home screen, and then press the trackpad.
  2. Press the BlackBerry menu key, select Options, and then press the trackpad.
  3. Scroll to Desktop (Default name for a BES enabled MDaemon account), and then type 'RSET'
  4. Acknowledge the dialog, 'This will erase your Desktop contact list, and reload it from your server. Continue?', and then click Yes

Comments


Note: This procedure is currently not available for Tasks and Notes.

last updated 2-10-2011