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MDaemon 13.5.x: Forgetting an ActiveSync configured device automatically and/or manually

MDaemon's ActiveSync server can be configured to forget/discard any previous configuration and/or access history for a device that has been inactive for X amount of days. The default is 31 days.

A manual process can be performed to discard any previous ActiveSync configuration or access history if a user has left or no longer uses ActiveSync. 

To configure MDaemon to automatically forget a device that hasn't connected:

  1. Select Setup
  2. Select Mobile Device Management
  3. Expand ActiveSync
  4. Select Options
  5. Within the Forget devices that haven't connected in this many days (0=never) field, enter a day value.
  6. Select OK

To manually forget a device:

  1. Select Accounts
  2. Select Edit Accounts
  3. Edit the account in question
  4. Select Devices
  5. Select the device that will be forgot within the Select device: drop down menu
  6. Select Forget device button
  7. Select OK

Additional Comments

The next time the device connects it will be forced to reprovision if a policy is in place at the domain level, perform an initial foldersync, and re-sync all subscribed folders. This helps to keep your installation clean from having a lot of old/retired/unused devices. As part of the daily cleanup event MDaemon will check all devices for inactivity.