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How do I wipe a BlackBerry Enterprise Server (BES) enabled smartphone that has been lost?

This article will explain how to wipe a BES enabled device that has been lost or stolen

Note: This article only applies to the MDaemon BlackBerry Edition version 12.5.4 and up

Within the MDaemon console:

  1. Click the Accounts menu
  2. Click Edit Account...


  3. Double click on the account that has the lost or stolen BlackBerry device


  4. Click BlackBerry Enterprise Server
  5. Click Erase all data on device, or Erase work related data only
    Note: The Erase work related data only depends on your BlackBerry device (Device OS 6.0 MR2 or higher), see Related Articles for more information.

    Erase all data on device:


    Erase work related data only:


  6. Click Yes on the dialog box that appears to erase the device


  7. Click OK on the MDaemon dialog box stating the command has been sent


  8. Click OK

Additional Comments

If the device is off, it will be unable to receive the command to restore the device to factory settings. However, once it is on, it will process the command within a few minutes.

This article only applies to the MDaemon BlackBerry Edition version 12.5.4 and up.

Related Articles

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KBA-02303 MDaemon 12.2.0: How do I wipe a BlackBerry Enterprise Server (BES) enabled smartphone that has been lost?

KBA-02381 MDaemon 12.5.0 How do I wipe a BlackBerry Enterprise Server (BES) enabled smartphone that has been lost?