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(FAQ) Why messages sent using a BlackBerry Enterprise Server (BES) enabled account from a BlackBerry

Why messages sent using a BES enabled account from a BlackBerry device not shown in the SMTP-(in) log?

Messages sent using a BES enabled account from a BlackBerry device are delivered directly to the BlackBerry Router using the device’s SRP ID which then places them directly into MDaemon’s Inbound queue.

Messages will not show within the SMTP-(in).log located in the \MDaemon\Logs\ directory.

Additional Comments

You may review the MAGT log located in the \MDaemon\Logs\BES\Date\ directory to view the incoming message.