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How to enable ActiveSync debug, XML, and/or WBXML logging by device or account (MDaemon 13.x)

To troubleshoot complex ActiveSync issues, XML and/or WBXML files may be requested by Technical Support. This can be enabled per user or per device. Use this KBA to enable this type of logging. 

Enable Debug logging for ActiveSync from the MDaemon console:

  1. Select Setup
  2. Select Mobile Device Management
  3. Select Options from the ActiveSync section
  4. For Log Level select Debug Logging
  5. Select OK

To enable XML logging per user:

  1. Explore to the MDaemon\Users\Domain\User\_ActiveSync\ directory
  2. Open the AirSync.ini file with a text editor, such as Notepad
  3. Find the [System] section
  4. Add 'LogMessages=Yes' without the quotations to this section, for example:

    [System]
    LogLevel=1
    LogMessages=Yes

  5. Save the file

To enable WBXML logging per user:

  1. Explore to the MDaemon\Users\Domain\User\_ActiveSync\ directory
  2. Open the AirSync.ini file with a text editor, such as Notepad
  3. Find the [System] section
  4. Add 'LogMessages=Yes' without the quotations to this section, for example:

    [System]
    LogLevel=1
    LogWBXML=Yes

  5. Save the file

To enable XML logging per device:

  1. Explore to the MDaemon\Users\Domain\User\_ActiveSync\ directory
  2. Open the AirSync.ini file with a text editor, such as Notepad
  3. Find the [{DeviceId}] section
  4. Add 'LogMessages=Yes' without the quotations to this section, for example:

    [{DeviceId}]
    LogLevel=1
    LogMessages=Yes

  5. Save the file

To enable WBXML logging per device:

 

  1. Explore to the MDaemon\Users\Domain\User\_ActiveSync\ directory
  2. Open the AirSync.ini file with a text editor, such as Notepad
  3. Find the [{DeviceId}] section
  4. Add 'LogMessages=Yes' without the quotations to this section, for example:

    [{DeviceId}]
    LogLevel=1
    LogWBXML=Yes

  5. Save the file