1009

How to enable ActiveSync debug, XML, and/or WBXML logging by device or account (MDaemon 14.x)

Follow these instructions to enable debug, XML, and/or WBXML logging for trouble-shooting ActiveSync accounts as well as instructions on submitting this information to technical support.

To enable ActiveSync debug logging:
1. In MDaemon, click Setup | Mobile Device Management | ActiveSync | Options
2. In the 'Log Level' drop-down box, select (1) Debug logging.
3. Click Ok

To enable XML debug logging:
1. Open this file:  \MDaemon\WorldClient\AirSync.ini
2. Under the [ClientSettings] header, create a 'LogXml' entry.

LogXml:user@domain.com=Yes
or
LogXml:(Device ID)=Yes

** NOTE - Replace (Device ID) with the device ID that you are testing.  To find it, open MDaemon and select Setup | Mobile Device Management | ActiveSync | Devices.

To enable WBXML debug logging:
1. Open this file:  \MDaemon\WorldClient\AirSync.ini
2. Under the [ClientSettings] header, create a 'LogWBXml' entry.

LogWBXml:user@domain.com=Yes
or
LogWBXml:(Device ID)=Yes

3. After creating that entry, save and close that file.
4. Restart WorldClient

After replicating the issue with the logging enabled, please obtain the following files:
1. A copy of this file:  \MDaemon\Logs\AirSync.log
2. A copy of this file:  \MDaemon\WorldClient\AirSync.ini
3. All of the files in this folder:  \MDaemon\Logs\AirSync\(current date)\(username)

Add all files/folders to you preferred container file (zip/rar/7z/etc..) and rename the file with your email address.

Upload the container file to our FTP server using the credentials below;

ftp://smtp.altn.com
User - Uploader
Pass - incoming