Support Overview

EasyBee Exploit Notice

April 19, 2017 - The recent release of hacking tools by the Shadow Group contains a number of files which can be used to exploit many different software products. Included in this list was the file, EasyBee, which could be used to potentially exploit MDaemon.

Learn More and Get Your Patch

Customer Service

Contact Customer Service

U.S. Toll Free: 866-601-ALTN (2586)
International: 817-601-3222
sales@helpdesk.altn.com

Our Customer Service Can Help With:

  • Activation issues
  • Questions regarding your purchase
  • Questions regarding upgrades or renewals
  • General product questions

Support Hours

Priority support is available during normal business hours, Monday through Friday, 7:00 am - 5:30 pm U.S. Central Standard Time (excluding weekends and U.S. holidays)

If you have any questions on these support offerings or would like further details on Alt-N Technologies' support policies and procedures please contact us for more details.

Technical Support Options

Alt-N Technologies offers a variety of support options to get you up and running quickly when you have a technical issue.

Support Agreement

  • Available for MDaemon (SecurityPlus is covered with a MDaemon Support Agreement), Outlook Connector, and RelayFax
  • Offers unlimited product support
  • Offers priority product support during normal business hours
  • Available via telephone or email
  • Better manage IT operating expenses
  • Learn More

Free Email Support

  • Available via our Request Support page only
  • Ongoing support is only available via email during normal business hours
  • 3-5 business day response time
  • Offers unlimited product support
  • Available for any supported Alt-N Technologies' product

Per-Incident Telephone Support

  • Available at $90.00 (U.S.) per incident
  • Offers priority product support during normal business hours
  • Available for any supported Alt-N Technologies' product
  • Learn More

Online Self-Support

Self-Support Resources

As part of our commitment to superior customer service, we provide web-based access to self-help facilities, including:

  • Knowledge Base - List of commonly mentioned issues regarding Alt-N Technologies' products.
  • Frequently Asked Questions (FAQs) - A mix of technical and process oriented commonly asked questions.
  • Web Help - Help Files from our product manuals to give you another option to easily find help.
  • Literature - Repository of technical documentation, guides, and more for Alt-N products.
  • Community Forums - User forums that require registration for additional product support questions.
  • Product Key Locator - Directions on how to locate your current product registration key.
  • Product Support Request Form - Preferred method for submitting support cases because you can document your question in detail and have questions immediately directed to the most appropriate support professional.

Supported Products

Support for the following products can be obtained by using the Product Support Request Form:

Note: Support has been discontinued for MDaemon email servers running on Windows 95, 98, ME, NT, or 2000.

End Of Life Support Notice

  • Effective May 1, 2017, the following product versions will not be supported:
  • MDaemon - Versions 12.5.9 and below
  • SecurityGateway - Versions 2.1.2 and below
  • Outlook Connector - Versions 2.3.3 and below
  • SecurityPlus - Versions 4.1.5 and below
  • Relayfax - Versions 7.0.6 and below

Get the full list of supported versions here

SecurityGateway

  • Available for end-user customers.
  • Beginning with SecurityGateway 3.0, the software uses an annual subscription model that includes Upgrade Protection, priority telephone and/or one-day email support.
  • If your license key expires, email will continue to flow but the security features (Antivirus and Outbreak Protection) will not be updated.
  • Priority telephone support is available during normal support hours.*
  • One-day email response - Request Support page.

Note: Alt-N Technologies reserves the right to deny support for abuses to the system.

EasyBee Exploit Notice

The recent release of hacking tools by the Shadow Group contains a number of files which can be used to exploit many different software products. Included in this list was the file, EasyBee, which could be used to potentially exploit MDaemon. EasyBee only targeted MDaemon.

Alt-N has reviewed the MDaemon software and found the following:

  • Older, non-supported versions (v. 9.x – 11.x) are vulnerable to attack
  • Versions 12.x and 13.0 are not vulnerable to the EasyBee executable, but may be vulnerable to the exploit used by EasyBee
  • Versions 13.5 and newer are not vulnerable

If you are using MDaemon v 9.x – v 13.0, Alt-N recommends you take the following action:

  • Upgrade all older, non-supported versions of MDaemon to the newest, most secure version 17
    MDaemon 17 Download
  • If you do not upgrade versions 12.x-13.0, you can download the exploit fix below (see note)

Note:The new DLLs only work with the latest versions of MDaemon 12.0, 12.5, and 13.0. If you are running MDaemon 12.0.1 you must first upgrade to 12.0.6 before using the new dll. 12.5 must be upgraded to 12.5.9 and 13.0 must be upgraded to 13.0.8

MDaemon 12.0.X

Updrade to Version

12.0.6 - Select Your Language

MDaemon 12.5.X

Updrade to Version

12.5.9 - Select Your Language

MDaemon 13.0.X

Updrade to Version

13.0.8 - Select Your Language

To ensure the greatest level of security for your email, Alt-N recommends using the newest version of its software, which is located in the product download section of altn.com.

You can learn more about the Shadow Brokers release by reading this article.