Outlook Connector for MDaemon - Guidelines

For optimal performance of Outlook Connector for MDaemon with your email network please review the general recommendations and deployment considerations listed below.

The list below represents issues which should be considered prior to deployment. It should not be taken as definitive or complete, and we always recommend testing the products in your own environment to ensure that compatibility and features work as required prior to purchase.

View these guidelines and additional install instructions as a PDF:
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Deployment Considerations

  • Outlook Connector requires Windows XP or newer and Outlook 2003 or newer to function.
  • Users with large mailboxes may experience reduced performance using Outlook Connector in comparison to using an IMAP or POP3 account. This is most noticeable when opening Outlook, when large folders are accessed for the first time, when using Outlook 2003's Search folders, or when accessing the Journal folder.
  • Compatibility with third party Outlook plug-ins and PDA synchronization software cannot be guaranteed. Outlook Connector does not make use of PST files. Compatibility with any software which requires PST files should be checked prior to purchase. In some cases, adding an empty PST file to the Outlook Connector profile may help.
  • In Outlook 2007, custom category names/colors may not be retained after Outlook is restarted.
  • S/MIME encoded (digitally signed) emails are not currently supported in Outlook Connector.
  • Outlook's search folders will only reflect changes to items if Outlook has been re-started.
  • Outlook custom forms and custom template files (.OFT) are not currently supported by Outlook Connector.
  • The Activities tab for Contacts may not work or may cause Outlook to hang (on very large profiles).
  • Roaming users should relocate their Outlook Connector cache files (LocalCache.db) on a network share so that the data does not roam with their profile.
  • In Outlook 2003, when scheduling meetings, users need to select Tools | Check Names for the free / busy information to update.

General Use Recommendations

  • We recommend using the latest version of Outlook Connector on both the MDaemon server and the latest Outlook Connector plug-in on the client.
  • We recommend using Outlook Connector with MDaemon 14 and above.
  • We recommend disabling all Outlook plug-ins except the Outlook Connector plug-in
  • Regular defragmentation of the MDaemon server's hard disk is recommended. Server performance can be further improved by reducing the amount of logging MDaemon is doing (Setup | Server Settings | Logging | Settings) along with moving the Logs folder and User, Public and Queues folders to a physically separate disk.
  • We recommend periodically purging and compacting the Outlook Connector database file.
  • The local Outlook Connector cache file should be excluded from realtime scanning by third party desktop antivirus applications. By default, the local Outlook Connector cache is located at C:\Documents and Settings\-username-\Application Data\Alt-N\Outlook Connector 4.x\ProfileName\account-name\User'sEmail@YourCompany.com
  • Outlook should only be configured to use HTML or Plain Text format for sending emails. Depending on the version of Outlook you are using, these settings can usually be found via Tools | Options | Mail Format tab. Outlook should not be configured to use Word as its email editor or to use Rich Text Format (RTF). Both of these methods result in emails which do not adhere to Internet standards.
  • We recommend configuring Outlook Connector's Send/Receive tab (located under the Account button in the Outlook Connector toolbar) to only check the Inbox folder for new items at each Outlook send/receive interval.
  • We recommend configuring the Send/Receive schedule to check for new mail every 3 minutes.

Note: If you are planning to import data from a PST file, make sure to run scanpst.exe on the file first and compact the folders to help prevent corrupted messages from being imported into the Outlook Connector profile. Scanpst is located under C:\Program Files\Common Files\System\MSMAPI\1033 and comes with Outlook. Note that multiple passes with Scanpst may be needed.

Note: Remove invalid characters ( ~ # % & * { } / \ : < > ? | “ ) from Outlook folder names prior to importing.