Purchase Policies

Customer Satisfaction

Alt-N Technologies works to earn your satisfaction and keep it. Every transaction is important to us because we want to make you a lifetime customer. Pleased customers are our best advertising. If you are dissatisfied with the quality of our software or service we want to know! Of course, we also like to hear when you are pleased!

Return Policy

Software And Support Return Policy

Alt-N Technologies software comes with a free trial period and a 30 day money back guarantee starting from the date of purchase. Support agreements may be cancelled within 30 days of receipt for a refund. The refund may be reduced at the discretion of Alt-N Technologies based on the passage of time and/or the number of support incidents. To request a refund, please contact our Customer Service department (customerservice@helpdesk.altn.com). Upon your request, a Letter of Destruction (LOD) for software or a Letter of Cancellation (LOC) for support agreements will be emailed to you for completion, and we will process your return once the LOD is returned to us. Please allow up to 5 business days for processing.

Please email Inquiry@helpdesk.altn.com with questions or concerns.