Careers at Alt-N Technologies

Alt-N Technologies is a growing company that is always looking for talented individuals to be part of its exciting culture. If you have a passion for the customer, an information technology background, and want to see your talents and contributions make a difference, we encourage you to contact us. There is no better place to work!

Send your resume to careers@altn.com.

Dallas Business Journal Best Places to Work Designation

Software Technical Support

Do you want to work for a successful company that believes employees are its greatest asset? Do you enjoy interacting directly with technical end users and customers from around the world? If so, come join our team where you will work with a diverse team of technology experts in the support of our industry leading web and software applications.

At Alt-N Technologies, we believe that a professional and productive environment can also be casual, relaxing, and fun. We offer a casual dress code, competitive benefits, and plenty of opportunities to socialize and have fun with other employees and their families.

Who is Alt-N Technologies?

Founded over 15 years ago, Alt-N Technologies develops affordable and secure messaging and collaboration solutions designed for, and trusted by, small-to-medium businesses in over 90 countries and 25 languages worldwide. Our flagship product, MDaemon Messaging Server, is a globally recognized alternative to Microsoft Outlook Exchange and Office 365.

What will you be doing?

As an Application Support Technician, you will provide direct support to the end-users of our messaging software solutions. Support is provided through phone, email, and remote administration. You will become specialized in the mechanics and technologies used in our software applications, and you will exercise that knowledge and your skills in assisting customers with technical questions and issues.

What skills do you need to have?

  • One to three years of experience in technical service and software support and a demonstrated ability to interact directly with customers.
  • Proven experience in the following areas:
    • Working knowledge of current Windows operating systems.
    • Basic principles of LAN/WAN, web, and TCP/IP technologies.
    • Post-sales customer support and technical service for software products.
    • Demonstrated proficiency in presenting and explaining software product features.
    • Administration and account management related to Microsoft Exchange, Office 365, or any alternative email server is a plus.
  • The ability to read and understand technical and non-technical documents related to products and services. This includes the ability to interface with both technical and non-technical personnel.
  • Excellent written/verbal communication and organizational skills including excellent telephone presence.
  • The ability to work independently and as a part of a team, and adapt/learn new technology. Strong analytical and problem solving skills.
  • The ability to multi-task, capable of working under pressure and meeting deadlines in a customer focused, service-oriented environment.

What will we need from you?

Essential Functions

  • Performs all functions of technical support service.
  • Reviews daily correspondence in the Support e-mail queue to ensure that questions have been answered, decisions have been acted upon, and problems have been resolved.
  • Handles customer technical phone calls, correspondence, complaints, and inquiries. Works with other Alt-N departments including software developers, quality assurance, and technicians to resolve customer issues.
  • Processes, diagnoses and troubleshoots software issues raised by customers.
  • Researches in-depth technical problems and issues. Participates in team problem solving.
  • Develops strong customer relationships to ensure customer satisfaction. Provides exceptional technical support services to customers.
  • Contributes to internal and external technical documentation of products.
  • Interacts with internal Alt-N groups and clients to assess business needs and requirements.
  • Participates in the testing and quality process providing validation of desired functionality in products. Monitors software beta testing and support discussion groups

Communications/Human Relations

  • Establish and maintain good working relationships with a variety of persons and groups both inside and outside the company.
  • Interact with technical and development staff to ensure error free software, technical reference manuals, and user guides.
  • Advise on technical matters with management, staff, and end-users when required.

Additional Requirements

  • Function within the policies and administrative procedures of the company.
  • Accept other responsibilities as assigned

So, are you ready to join our team?

If so, please send your resume to careers@altn.com for review and consideration. We look forward to learning more about you.